Koç University’s Academic Grievance procedure aims to help academic staff and students find solutions to complaints on academic matters.

Student Grievances

Students are expected to start the grievance process within two weeks of an action, decision or negligence by an academic staff that would negatively affect the student’s academic performance or career.

  • Students are expected to first discuss the issue directly with the related academic staff.
  • If that proves to be ineffective, a petition to the student’s Dean can be written within a week of initial discussion with the related faculty member including the incident, the suggested solution and the faculty member’s response. The Dean may choose to discuss the incident with the student and the related faculty member(s) one by one or as a group. A decision should be shared in written form with both parties within four weeks.
  • The student has a right to object to the Dean’s decision within one week by bringing the matter to the attention of the University Executive Council. The petition is discussed at the first Meeting of the Council after the submission date. The student is expected to be informed of the decision in written format within four weeks.

In case the related faculty member is also the student’s Dean, the student can write a petition directly to the Vice President for Academic Affairs after initial discussion with the Dean.

Objections to Exam Grades

  • Student can object to written examination grades within one week of grades’ announcement. The process starts by the re-evaluation of the examination paper.
  • Students are expected to first discuss the issue directly with the related academic staff. The student has a right to object to the faculty member’s decision by writing a petition detailing the previous attempt for objection to the student’s Dean can be written.
  • The exam grade can be revised as a result of the paper re-evaluation. The new exam grade gets communicated by the Dean to the faculty member teaching the course. The letter grade from the exam as well as the overall course letter grade of the student is decided by the faculty member teaching the course by taking into account other grades, grading scale, and the distribution of grades within the class.

– The new exam grade is then communicated to the Dean’s Office. The Dean is expected to inform the student within four weeks of the new letter grade in written format.

In case the related faculty member is also the student’s Dean, the student can write a petition directly to the Vice President for Academic Affairs after initial discussion with the Dean.

– The student has a right to object to the Dean’s decision within one week by bringing the matter to the attention of the University Executive Council. The petition is discussed at the first Meeting of the Council after the submission date. The student is expected to be informed of the decision in written format within four weeks.

Important:

  • Letter grades can only be revised by the faculty member teaching the course.
  • Students receiving the same score from the same exam should be evaluated based on the same grading scale. A unique grading scale should be applied to all students within the same section.

Faculty Member Grievances

A faculty member who believes he/she has been adversely affected by decisions on academic programs should write a petition to the related Dean or Director.

If the complaint is about the Office of the Dean or Director, the petition should be directed to the Vice President for Academic Affairs. If the complaint is about the Office of the Vice President for Academic affairs, then the petition should be directed to the President.

The petition should explain the incident in detail, should provide evidence and all related documents in support should be shared. The petition should also describe any prior attempts made towards solving the issue, if any.

The Office receiving the petition is expected to produce a written report to both parties within thirty days.

The faculty member may object to the decision by bringing the matter to a higher Office. The decision of the President is deemed final.